LELO Enigma Wave
With eight pleasure settings, three powerful motors, and an updated design, ENIGMA Wave™ is the go-to pleasure device for those looking for unparalleled triple stimulation. Made of premium body-safe silicone, it offers signature clitoral stimulation via SenSonic™ technology and a spectacular...
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Delivery Estimate: 5-10 business days, may experience delays in certain areas.
Your order will be discreetly dispatched every business day for prompt delivery.
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LELO Enigma Wave
Description
Key Features
Specifications
Shipping & Return
- Provider: Yun Express
- Cost: $10
- Shipping Time: Place your order before 7:00 pm (GMT+12), and delivery will occur within 5 to 10 business days.
- Bonus: Enjoy free standard delivery for orders over $69.
- Tracking: https://www.yuntrack.com/
Exceptions:
- Delivery may take longer during long weekends and public holidays.
- Orders to PO Boxes or Parcel Lockers may experience extended delivery times.
- Remote locations and rural addresses may also incur longer delivery times.
Discreet Packaging:
Absolutely, your parcel will be discreetly packaged with no external branding or logos, ensuring 100% discretion of your order.
Undelivered Parcel:
If your parcel is marked as delivered, but you haven't received it, please contact us promptly. We will initiate an enquiry with our courier partner, who will investigate the delivery and provide a photo as proof. To make a non-delivery claim, contact us within one month of dispatch. Please note that neither "The Adult Toys" nor our courier partner are liable if your order is confirmed as delivered correctly but cannot be found, such as in cases of theft after delivery. For added security, we recommend upgrading to signature delivery.
Can I Exchange a Product?
Due to the nature of the products we offer, exchanges are not accepted unless you have received the wrong item in error or if the exchange is covered under the Consumers Guarantees Act or Fair Trade Act. Please review our sizing information carefully, as we cannot exchange products based on size preferences.
What is "The Adult Toys" Returns Policy?
"The Adult Toys" accepts returns for specific circumstances covered under the Consumers Guarantees Act or Fair Trade Act, such as manufacturing faults. Returns for change of mind are not accepted due to the nature of our products.
What Happens if I Receive a Faulty Product?
"The Adult Toys" takes pride in supplying a vast range of quality products, but in rare cases, faults may occur. If you believe you received a faulty product, check batteries, remove battery tabs, and ensure correct usage. If the fault persists, contact us within 7 days with order details and, if possible, photos or videos of the fault. We may send a return courier bag for analysis, and if a replacement is needed, we'll arrange it. If the same item is unavailable, a store credit will be issued.
Can I Cancel My Order?
Orders can be canceled if not dispatched. Contact us immediately with your order number. A 30% cancellation fee applies, and shipping fees are refunded if the order hasn't shipped. Orders in transit cannot be canceled. Please contact our customer care team before purchasing if you have any doubts.
Why Do You Charge A Cancellation Fee?
Cancellation incurs costs and processing time for our team. We encourage orders to be placed only when intended for purchase. Our Customer Care Team is available to answer pre-purchase queries.
What Is Your Product Warranty?
Our warranty covers products for 31 days from the purchase date, unless a manufacturer's specified warranty period takes precedence. It applies to manufacturing failures, not misuse, accidents, or wear and tear. If a product can't be repaired, we replace it with a similar model, or if not possible, provide a refund.
Please note: all refunds will be issued in the form of store credit.
"The Adult Toys" is committed to ensuring customer satisfaction and addressing any issues promptly. If you have questions or concerns, please contact our customer care team for assistance.
